CUSTOMER CARE

CUSTOMER CARE
AT FOOTCARE

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Katrina Reay-Young (Practice Manager) – Dip. Practice Management 

Katrina first came to Footcare as an infant, her mother Karin was working with Andrea at the time and would often bring her into the practice as she worked. 

Katrina started her official position at Footcare in 2004 as a casual staff member. She loved the Footcare family so much she is still here! In 2014 Katrina completed a Diploma of Practice Management and has now taken on the role of Practice Manager.

Katrina loves working at Footcare, building relationships with patients and their families, many of whom remember her as an excited 21 year old counting down the days till her wedding, or as a baby alongside Karin in those early years of Footcare’s beginnings. 
Katrina is enthusiastic and willing to help ensure patients receive the best care possible from all the Footcare team. Katrina can help solve any queries you may have concerning your Footcare experience.

In her spare time Katrina enjoys being active, spending time with her husband, family and friends and can often be found running the Fire Trails around Uriarra Village, at the Gym or just enjoying a good laugh and relaxing.



Karin Cloos

Karin, born in Tamworth NSW, trained as a registered nurse at Royal Prince Alfred Hospital Sydney where she met her husband. Karin and husband moved to Canberra having 4 children. Karin began working with Andrea Cleland at Phillip health centre in 1984 and Katrina her eldest child as a baby came to Footcare with Karin as she continued to work with Andrea. This was the beginning of Katrina’s long association with Footcare.
Leaving for a short time, continuing her nursing career and having babies, Karin returned to Footcare in 1997 managing the infection control areas at Footcare and later becoming practice manager. Karin semi-retired in 2014 and now continues on a casual basis to co-ordinate the sterilisation unit and provide back up to the customer service team. Karin sees Ben, Andrea and the team at Footcare as part of the extended family.



Ali O’Neil

Ali loves working with people and is always happy to give a helping hand.
She enjoys looking after her dog and can sometimes be found at the Chifley Shops Café enjoying the company.


Belinda Hore

Belinda is a happily married mother of 3 boys. She loves music and plays the clarinet in a concert band. Her family is very musical which brings her a lot of joy. She has found her ‘dream job working at Footcare, and enjoys every minute of it’.



We strive to provide the friendliest customer care possible.
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